Last updated: September 19, 2026

NogamiRyokan Co., Ltd. (“we,” “us,” or “our”) operates the KLASSO Tokyo Sumiyoshi website and accommodation services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website or contact us.

1. Information We Collect
We may collect the following information:

• Contact information, such as your name, email address, telephone number, and the contents of your enquiry.

• Information you provide through our website, email, or AI chat assistant.

• Technical information, such as your IP address, browser type, device information, pages visited, and cookie-related data.

• Reservation-related information when you make a booking through our external booking engine. Reservation processing is handled by the relevant booking service provider.

2. How We Use Information
We use personal information to:

• Respond to enquiries and provide guest support;

• Manage and improve our website and services;

• Communicate important information about your stay;

• Prevent fraud, misuse, or security incidents;

• Meet legal, accounting, and regulatory obligations; and

• Send marketing communications where permitted by law or with your consent.

3. External Service Providers
We use trusted third-party service providers to operate our website and services. These may include:

• Wix, for website hosting and related website functions;

• Chatbase, for our AI chat assistant;

• TRIPLA or other booking service providers, for reservation processing; and

• Analytics, security, email, or other service providers necessary to operate our services.

These providers may process personal information only as necessary to provide their services or as required by law. Their own privacy policies may also apply.

4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and improve the visitor experience. You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Personal Information
We do not sell personal information. We may share information with service providers, professional advisers, government authorities, or other parties where necessary to operate our services, protect our rights and safety, comply with legal obligations, or with your consent.

6. International Transfers
Some of our service providers may process information outside Japan. Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable law.

7. Data Security and Retention
We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. We retain personal information only for as long as necessary for the purposes described in this policy, unless a longer period is required by law.

8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, deletion of, or restriction of the use of your personal information. You may also withdraw consent where processing is based on consent.
To make a request or ask a privacy-related question, please contact us at:
NogamiRyokan Co., Ltd.
Email: info@klassohotels.com

9. Children’s Privacy
Our website and services are not intended to collect personal information directly from children without appropriate consent from a parent or legal guardian.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.